Privacy Policy
Effective Date: 7 December 2024
Woofwolds Ltd (“Woofwolds”, “we”, “us” or “our”) respects your privacy. When it comes to your personal information, we believe in transparency, not surprises. That’s why we’ve set out here what personal information we collect, what we do with it, and your choices and rights.
The Woofwolds website (www.woofwolds.com) is hosted via the Squarespace platform, and any information provided via our website will be stored in accordance with the Squarespace Privacy Policy.
1. Some Key Terms
In this Privacy Policy, when we refer to “Users”, we mean our customers who use our Services, including visitors to our website. The users, visitors, and customers of our Users’ sites are “End Users.”
2. How Does This Privacy Policy Apply?
This Privacy Policy describes what we do with personal information that we collect and use for our own purposes (i.e., where we are a controller), such as when you book any sessions via our website, provide information, or interact with our Services — including communications you send to customer support.
It also includes the right to object to certain types of processing we carry out (see Section 7 below).
We use cookies and similar technologies. Our Cookie Policy describes what we do in that regard.
3. Personal Information We Collect
We collect various personal information regarding you or your device. This includes:
Information you provide to create an online booking: email address, first and last name, address, contact number, and emergency contact details (including their name and contact number).
Information on your dog: name, breed, age, whether it’s spayed or neutered, and medical information (e.g., vaccinations, allergies, medical conditions).
Information you provide when booking Paid Services, including billing address and partial payment details from our payment processor (e.g., last four digits, country of issuance, and card expiration date).
Emails and communications you send us or contribute, such as customer support inquiries or posts to message boards or forums. Please note that information on public areas of our site is visible to others.
Additional information required by the Squarespace Payments Services (through the Services, per the Squarespace Payments Terms), including bank account details, name, address, phone number, date of birth, tax identifier, and nationality.
Information from your use of the Services, including IP addresses, preferences, web pages visited prior to coming to our site, browser and device information, and details about your interactions with our Services (e.g., timestamps, clicks, browsing times, searches, transactions, referral pages, and loading issues).
4. How We Collect Personal Information
We obtain personal information from various sources in three main ways:
You provide it directly — for example, by completing a booking form or submitting your details.
We record some automatically when you use our Services (including via cookies).
We receive some from third parties, such as our payment processor (e.g., Stripe).
a. Personal Information You Provide
When you use our Services, we collect information such as your full name, address, contact number, and email to make online bookings. We also maintain your marketing preferences and records of communications you send to us.
In some cases, we are legally or contractually required to collect specific information — for example, payment verification details via Stripe. If you do not provide requested information, we may not be able to offer certain Services.
b. Personal Information Obtained from Your Use of Our Services
We collect information about your activity and interaction with the Services, such as IP addresses, device type, web pages visited, and identifiers associated with your device. With permission, we may also collect location data.
If you are an End User, we may use your interactions with a User’s site in anonymized or aggregated form to improve our Services.
Some of this information is collected automatically through cookies or similar technologies. You can learn more in our Cookie Policy.
c. Personal Information Obtained from Other Sources
If you sign up for Paid Services, we receive limited payment information from our processor (Stripe), such as the last four digits of your card number, country of issuance, and expiry date. Stripe processes full payment data per its Privacy Policy.
5. How We Use Your Personal Information
We use your personal information to:
Provide the Services — manage bookings, deliver Services, process payments, and respond to inquiries.
Communicate with you — send booking confirmations, Service updates, and announcements.
Customize your experience — personalize content and functionality (e.g., display local date/time or language).
Ensure security — verify identity, prevent fraud, and maintain safe transactions.
Protect rights and property — prevent misuse and safeguard users.
Comply with laws — fulfill legal, tax, and regulatory obligations.
We process your information when based on:
Consent (which you can withdraw at any time),
Performance of a contract,
Legal obligations.
6. How We Share Your Personal Information
We share information as follows:
With Users: For example, providing aggregated data about End User interactions.
With payment-related third parties: Including Stripe, Sift, and Plaid — for processing, verification, and fraud prevention, per the Squarespace Payments Terms.
7. Your Rights and Choices
Depending on applicable law, you may have the right to access, update, delete, restrict, or object to the processing of your personal information.
If you are within the EU or UK, you may lodge a complaint with:
EU:
Data Protection Commission
21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
📞 01 7650100 / 1800 437 737
✉️ info@dataprotection.ie
UK:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
📞 0303 123 1113
💬 Live Chat available via the ICO website
You can also withdraw consent at any time. For cookie-related choices, refer to our Cookie Policy.
If you are an End User of one of our User’s sites, please contact that User directly to exercise your rights.
8. How We Protect Your Personal Information
Our website is hosted by Squarespace, which maintains administrative, technical, and physical safeguards to protect your data.
These include firewalls, redundancy systems, and vulnerability testing. While no system is entirely secure, Squarespace and Woofwolds take appropriate measures to safeguard your information.
9. How We Retain Your Personal Information
We retain your personal information as long as necessary to:
Provide Services,
Comply with legal obligations,
Resolve disputes, and
Enforce agreements.
Retention periods vary depending on the type of data and its purpose. We may keep anonymized or aggregated data indefinitely.
10. Data Transfers
Because we use Squarespace, your data may be stored or processed in other countries (e.g., the U.S.). Squarespace ensures appropriate data protection measures, including:
Standard Data Protection Clauses (GDPR Article 46)
Adequacy decisions
Data Privacy Framework participation
11. Data Privacy Frameworks
Woofwolds uses Squarespace, Inc., which complies with the EU-U.S., Swiss-U.S., and UK-U.S. Data Privacy Frameworks. These frameworks ensure lawful data transfers to the U.S.
You can learn more at www.dataprivacyframework.gov.
13. Updates to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be reflected by an updated “Effective Date” and posted on our site. For major updates, we will notify you directly.
We encourage you to review this Policy regularly to stay informed.
14. How to Contact Us
If you have questions, comments, or complaints about this Privacy Policy or our privacy practices, please contact us at:
📧 info@woofwolds.com
If you are a UK resident or business, you may also write to:
Woofwolds Ltd
Cca, Sussex Innovation Centre
Science Park Square
Brighton, East Sussex, England, BN1 9SB